If for any reason you’re not happy with your item, we accept returns within 10 days.
To request a refund or exchange, email us at firstname.lastname@example.org within 10 days of your delivery date and we will take it back. Please note that we do not cover any postage costs for returns. We have locations around the world so please get in contact with us to find out where to ship your item. We do recommend that our customers use registered post with tracking for their protection. The full refund will be processed once the item makes it back to us in original condition which is why we recommend choosing shipping with tracking.
The item must be in its original, brand new condition, and not tampered with.
Please inspect your item as soon as it arrives. If you notice any damage you should make note of it and please also take a photo immediately. If your item(s) is indeed damaged please immediately send your photo/s of the damage to email@example.com so we can make a claim with the manufacturer that shipped the product to you (Factory Direct shipping). It is important that you send photos within 48 hours of receiving your item, so that we can start the claim and refund process.
Unfortunately we cannot offer a Warranty as we are a Factory Direct business. However we do accept Returns and do give Refunds so please do read above.
Out of Stock:
On the very rare occasion that you order from our website and the manufacturer is out of stock, you will be notified and a full refund will be provided within 48 hours.
If your order is in stock it will ship within 24 hours from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provided when checking out. If you do not receive tracking information from us within four business days of your order feel free to follow up with us at firstname.lastname@example.org.